SLH Analyst in Singapore, Singapore–Johnson & Johnson Family of Companies 146 views

Job Expired

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Job Purpose:

  • Manage inbound, outbound and customer services for SLH – enhance customer experience of all hospitals serviced. Responsible to work with the customer service team to meet applicable customer service KPIs

  • Outbound related quality and compliance – Ensure proper documentation of processes (SOP/ WIs) and exceptions/ changes (NCR/CAPA)

  • Driving improvement for SLH operation to enhance the customer experience ( internal and external stakeholders)

Duties and Responsibilities:

Operation management:

  • Outbound orders management – overall coordination internal stakeholders

  • Daily update and tracking of completed and pending orders with reasons to the delay (whenever applicable).

  • Exception Management – urgent orders and system/process related exceptions management for outbound processes

  • Manage & pre-empt supply chain events which can impact delivery services.

  • Responsible for meeting outbound targets with KPIs responsibility over OTS, OTB, Backorder management, %age shipment accuracy – Excess/ shortage/ damage.

  • Maintain & periodically update process documentation for existing and new outbound processes (SOP/WIs)

Distribution Complaints Management:

  • Customer Complaints Handling: complaint logging, following up with operation team investigation and Complaint Closure.

  • Internal stakeholder complaints management and driving the closure of each of the concerns by the internal stakeholders

  • Working with 3PL to publish complaints dashboard

Quality & Compliance Activities –

  • Work with quality team to meet quality requirements in Inbound and Outbound process

  • Work on creation, change management and timely closure of all quality related actions. e.g. SOP, WI, NCR, Change control


  • Degree/Diploma in a relevant discipline

  • 3 to 5 years of experience in supply chain related discipline with proven record of customer service

  • Strong Customer service, sense of urgency skills; proven track record of delivering against deadlines. Excellent collaborative skill. Ability to work locally, across businesses, sectors, and functions.

  • Excellent understanding of the order processing & customer service processes

  • Strong written and verbal communication and presentation skills.

  • Strong analytical ability

  • Understanding of end to end supply chain processes and Supply Chain KPIs.

  • External interactions may include customers, industry partners, third-party distribution centers and suppliers, transportation providers, and customer service center vendors.

Primary Location



Johnson & Johnson Pte. Ltd. (8435)

Job Function

Strategic Sourcing/Logistics

Requisition ID


  • This job has expired!
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