Reporting to the Customer Service Manager, this role is to provide superior customer service to all Eaton customers and complete the full cycle of service requests/enquiries to ensure customer satisfaction.
Broad responsibilities will encompass:
Develop and maintain strong relationships with all customers
Contact customers to arrange time & date for service works
Co-ordinate technicians to perform on site works of customer equipment
Manage service jobs using ERP systems
Follow up with key customer complaints and aim for satisfactory solutions for the company and customers
Comply with the company’s policies and procedures
2 years’ experience in customer service
Good communications skills
Working under high pressure
Attention to detail
Experience in a technical & high-pressure environment
Experience in coordination
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: ANZD AustraliaNew Zealand Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.